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IFDS provides service excellence to our clients and their customers, we have won many awards for the level and quality of service that we provide and we believe it is a key differentiator and sets us apart from our competitors.

We have maintained our 3 Star 'Exceptional' Investor in Customers (IIC) UK accreditation, the highest we can achieve, for the sixth year running.


We hire people who are passionate about providing high quality customer service and this can be through the apprenticeship or experienced hire route .

We have teams of  professionals across the UK, Ireland and Luxembourg offices across all three of our business areas:

 



We provide contact solutions to our clients customers via our voice centre, letter, email and web chat. Our staff adopt a VALUED (Visable, Approachable, Love, Unique, Everyday, Determined) culture where we treat each other with respect, raise concerns honestly and bring passion to our work.

We also provide relationship points of contact for our clients through our teams of Client Relationship Managers. They handle day to day queries from our clients as well as partnering at a strategic level to ensure that the client is getting the best possible service from IFDS.

Our teams of relationship staff are based in Basildon , Stirling , Dublin Centre and Outskirts and Luxembourg and across all of the business areas Asset Management, Life & Pensions and Wealth Management.

 

Latest jobs
  • Location Stirling
  • |
  • Job type Various
  • Description SummaryWorking within our Client Care Department in Lomond View on the Craigforth Campus, you will be responsible for processing and overseeing very complex cases, complaints and issues
  • Location Stirling
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  • Job type Full Time
  • Description SummaryWorking on our new Retirement Account you will support the delivery of exceptional customer service through day to day organisation of work flow ensuring resource is planned and utilised
  • Location Chelmsford, Essex
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  • Job type Full Time
  • Description SummaryThe Client Services Written team offers a wide range of services to meet the needs of our clients ('Management Companies') and their customers and IFA mostly by letter
  • Location Basildon, Essex
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  • Job type Full Time
  • Description SummaryThe Platform Dealing Team is a newly formed team and is being built in preparation for the migration of cients business from the FAST and AWD systems on to the new Platform System known as
  • Location Stirling
  • |
  • Job type Part Time
  • Description SummaryWe are looking for individuals who can commit to working Monday to Friday from 5pm-9pm. To provide a good customer service by accurately processing and authorising a variety of customer
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