IFDS provides service excellence to our clients and their customers, we have won many awards for the level and quality of service that we provide and we believe it is a key differentiator and sets us apart from our competitors.
We have maintained our 3 Star 'Exceptional' Investor in Customers (IIC) UK accreditation, the highest we can achieve, for the sixth year running.
We hire people who are passionate about providing high quality customer service and this can be through the apprenticeship
or experienced hire
We have teams of professionals across the UK
offices across all three of our business areas:
We provide contact solutions to our clients customers via our voice centre, letter, email and web chat.
Our staff adopt a VALUED (V
etermined) culture where we treat each other with respect, raise concerns honestly and bring passion to our work.
We also provide relationship points of contact for our clients through our teams of Client Relationship Managers. They handle day to day queries from our clients as well as partnering at a strategic level to ensure that the client is getting the best possible service from IFDS.
Our teams of relationship staff are based in Basildon
, Dublin Centre
and Outskirts and Luxembourg
and across all of the business areas Asset Management
, Life & Pensions
and Wealth Management